IT Specialist
Summary
Provides first-line IT support in Mauritius, resolving hardware, software, and network issues, managing local IT procurement, and collaborating with global teams to maintain systems and user productivity.
Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by:
Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam
Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security
Collaborating remotely with the Group IT team to implement IT projects, upgrades, and system/network improvements
Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
Manage the local IT procurement process & work with various IT suppliers
Review & update local IT procedures and documentations
Assists with tracking inventory levels of equipment and materials
Regular reporting (weekly & monthly)
Performs miscellaneous job-related duties as assigned (for e.g. provide IT training to new employees, manage user accounts & permissions)
Stay abreast with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge
What we offer
A stimulating and professional working environment in a dynamic team with extensive expertise
Cross-functional teamwork
A supportive culture with excellent opportunities for professional and personal training and development
About your profile
3 – 5 years of experience in IT Support or IT Service Desk
Fluent (spoken & written) in both English and French
Strong interpersonal & communication skills
Team player
Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications
A technical, logical thought process
Problem-solving skills with ability to prioritise and a keen eye for detail
An ability to stick to strict deadlines