IT Specialist - End User
Posted Updated
The End User Support role is responsible for providing technical assistance to employees, resolving software and system-related issues, managing user access, and supporting key business applications such as Google Workspace. The role ensures employees have the tools and access they need to work efficiently, securely, and with minimal disruption.
TASKS:
- Provide first-level technical support to end users through the company’s ticketing and support channels.
- Troubleshoot software, applications, network, connectivity, and system-related issues.
- Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services.
- Manage and support ClickUp as the company’s CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration.
- Assist users with account access, password resets, application access, and other IT-related requests.
- Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation.
- Install, configure, update, and troubleshoot approved applications and software.
- Monitor and follow up on reported incidents to ensure timely resolution and proper documentation.
- Maintain accurate records of IT assets, user accounts, software, and support activities.
- Create and maintain troubleshooting guides, knowledge-base articles, and support documentation.
- Coordinate with other departments and external vendors when technical assistance is required.
- Identify recurring issues and recommend improvements to IT processes, tools, and user experience.
- Assist with IT projects, system implementations, testing, and technology rollouts as needed.
Requirements
QUALIFICATIONS:
- Bachelor’s degree or equivalent experience in Information Technology, Computer Science, or a related field.
- Experience in an IT help desk, technical support, or end-user support role.
- Strong software troubleshooting and problem-solving skills.
- Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications.
- Basic understanding of networking, account management, and user administration.
- Strong communication and customer service skills.
- Ability to explain technical issues and solutions clearly to non-technical users.
- Strong organizational skills and ability to manage multiple support requests and priorities.
MINIMUM SYSTEM REQUIREMENTS:
- PRIMARY SYSTEM
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher
- Computer Memory/RAM: 8.00 GB
- Computer Operating System: at least Windows 11 64-bit or macOS Ventura
- Headset: Any USB-type headset with noise-cancelling feature (Optional)
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 100mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell)
RECOMMENDED SYSTEM REQUIREMENTS
- PRIMARY SYSTEM
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
- Computer Memory/RAM: 16.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- BACK-UP SYSTEM
- OPTION 1 (BACKUP SYSTEM):
- Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher
- Computer Memory/RAM: 16.00 GB
- Computer Operating System: At least Windows 11 64-bit or macOS Tahoe
- Headset: Any USB-type headset with noise-cancelling feature
- Camera: Capable of a clear and crisp video output
- OPTION 2 (POWER SUPPLY - UPS):
- Must be capable of powering your work station for at least 3 hours
- Typically a device with 240Wh or higher will be sufficient
- Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup)
- PRIMARY INTERNET CONNECTION
- DSL / Fiber Connection - Minimum of 500mb/s contracted
- BACK-UP INTERNET CONNECTION
- Minimum of 20mb/s (Cell or wired)
Benefits
RATE AND REWARDS:
- Starting Rate is $850 (USD) monthly
- Employment Type: Independent Contractor
- Free Training
- Paid Time Offs
- HMO Coverage
- Optical Rewards
- Performance-Based Increase
- Permanent Work From Home
Skills
As published by workable · 17 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address
Short answers (5)
- Date of Birth
- Who were you referred by? (This will be your official referrer and cannot be changed later)
- Are you currently employed, doing Freelancing or ESL teaching?
- When can you start?
- How many years of work experience do you have?
Pick from a list (8)
- Gender
- Degree
- Source (How did you know about Global Medical Virtual Assistants?)
- Are you amenable to work night shifts, weekends, and holidays?
- Are you able and willing to work Full Time 8 hours daily or 40 hours per week?
- By clicking the "Yes" button, I confirm that all of the information provided by me on this application is accurate and complete to the best of my knowledge. I understand that if any false information, omissions, or misrepresentations are discovered, my application may be rejected at any time.
- By submitting your application, you consent to the collection and use of your information for recruitment, management, and planning purposes. With your consent, certain information may be shared within the Global Medical Virtual Assistants Support Team. You may withdraw your consent at any time. Global Medical Virtual Assistants values your privacy and is committed to the responsible management, use, and protection of personal information.
- Please note that, as part of the client’s requirements, you will be required to submit a valid NBI Clearance within two (2) weeks of passing the Final Interview. Failure to submit the required NBI Clearance within the specified period will disqualify your application.
Written answers (1)
- Please note that you are only eligible to apply for one position at a time. Rest assured that you will be profiled for whichever role your experience suits you best. Kindly input "Acknowledged" if you agree.
Attachments (3)
- Resume
- Please upload a PDF file of your DISC assessment results. You may complete the assessment through this website: https://www.tonyrobbins.com/disc-landing-form
- Please upload a screenshot file of your 16 Personalities Test results. You may complete the assessment through this website: https://www.16personalities.com/