IT Specialist
Posted
Summary
Level 1 IT Technician at an auto dealership group, providing first-line help desk support: troubleshooting hardware, software, and network issues, setting up workstations and user accounts, documenting tickets, and escalating complex problems to Level 2/3. Onsite in East Hartford, CT.
Job Title: Level 1 IT Technician
Job Summary:
The Level 1 IT Technician is responsible for providing first-level technical support to end users. This role involves troubleshooting computer hardware and software issues, setting up workstations, managing user accounts, and escalating complex technical problems to higher-level support teams when necessary.
Key Responsibilities
- Respond to IT support requests via phone, email, chat, or ticketing system.
- Diagnose and resolve basic hardware, software, and network issues.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Set up new user accounts and reset passwords.
- Install and update operating systems and software applications.
- Document incidents, resolutions, and troubleshooting steps in the help desk ticketing system.
- Escalate unresolved or complex issues to Level 2 or Level 3 support.
- Assist with onboarding and offboarding employees by preparing and recovering IT equipment.
- Perform routine system maintenance and updates.
- Provide excellent customer service while communicating technical information in an easy-to-understand manner.