IT Specialist

• Install, configure, and maintain computer systems, software, and hardware used in hotel operations.
• Monitor and maintain network systems, internet connection, and server performance.
• Provide technical support to all departments regarding IT-related concerns.
• Troubleshoot and resolve hardware, software, and network issues promptly.
• Maintain and update hotel systems such as POS, PMS, and other operational software.
• Manage and maintain electronic door lock systems and key card access systems used in hotel rooms.
• Install, set up, and troubleshoot CCTV systems to ensure proper monitoring and security functionality.
• Set up and support audio-visual equipment such as projectors, screens, and presentation devices for meetings and hotel events.
• Ensure data backup, system security, and protection against viruses, malware, and cyber threats.
• Manage IT inventory including computers, printers, routers, CCTV equipment, and other IT devices.
• Coordinate with external service providers for repairs, maintenance, and system upgrades when needed.
• Assist in IT setup and technical support for hotel events and functions.
• Maintain proper documentation of IT systems, issues, and maintenance activities.
• Perform other job-related tasks as may be assigned by the management.