IT Specialist I
Summary
Entry-level IT helpdesk specialist on a small internal IT team at McKenzie Health in Watford City, ND, supporting 200+ employees. Day to day: resolving helpdesk tickets, managing user accounts, troubleshooting hardware/software and mobile devices, deploying laptops, and writing documentation, plus an on-call rotation.
IT Specialist I
Position Overview:
In this full-time position, the IT Specialist will join our small IT team and work supporting 200+ employees. All IT employees assist with Helpdesk tickets; this position is responsible for reviewing each ticket submitted and working those tickets within their skillset. Support will involve a variety of capacities including user account management, data access, trouble-shooting computer issues, laptops and tablets deployment, software application installations, as well as other assignments. McKenzie Health takes pride in fostering a culture where employees are appreciated for their capabilities and contributions. Compensation is competitive and dependent upon experience.
Supervisory Responsibilities:
- None
Key Responsibilities:
- Monitor, prioritize, resolve, and document incoming Helpdesk tickets within our ticketing system.
- Resolve issues with hardware, software, connectivity, mobile devices, remote desktop configurations, and other computer-related issues using problem-solving skills, existing documentation, and fellow IT staff.
- Log detailed activities within the ticketing system; maintain open/close status of tickets; identify when additional documentation is needed.
- Work with the IT team and third-party vendors to resolve more complex hardware issues.
- Assist IT & Support Services Manager with IT onboarding process of new employees.
- Assist with computer lifecycle management: work with IT team to maintain accurate computer and device inventory, configure and deploy laptops to new hires, replace laptops for current employees, and prepare laptops for retirement.
- Create and update an assortment of documentation as needed, including reference documents for trouble-shooting fixes, new IT procedures, and end-user 'how-to' documentation.
- Participate in IT on call rotation.
- Adhere to McKenzie Health’s IT standards.
- Assist IT colleagues with projects and tasks, as required.
McKenzie Health reserves the right to assign, reassign, or eliminate duties and responsibilities as necessary. The description of critical job features is not exhaustive and may change as deemed appropriate.