IT Specialist - Intern

STATEMENT OF PURPOSE

Provides front line technical support to Jamestown Regional Medical Center staff, ensuring reliable access to technology required for daily clinical and administrative operations.

JOB FUNCTIONS

• Essential Duties and Responsibilities
• Respond to and resolve end-user support requests.
• Perform onboarding and offboarding activities (accounts, devices, access, etc.).
• Configure, deploy, and support workstations and peripherals.
• Troubleshoot basic hardware, and connectivity issues.
• Document issues, resolutions, and procedures.
• Escalate issues appropriately following established processes.
• Performance Expectations
• Reliable and timely ticket resolution.
• Clear, professional communication with users.
• Adherence to procedures and documentation standards.
• Demonstrates willingness to learn and develop technical skills.
• Core Skills Expected
• PC hardware troubleshooting (laptops, workstations, peripherals).
• Windows OS Support (Windows 10/11).
• Basic Microsoft 365 support.
• Printer, endpoint, and user account support.
• Basic networking (patching, connectivity troubleshooting).