IT Specialist (Microsoft 365 & AI Adoption) | Contract

We are seeking an IT Specialist to drive Microsoft 365 and AI adoption across APAC while providing hands-on end-user and deskside support. This role combines user enablement, training, IT support, and digital workplace transformation.

Key Responsibilities

• Promote practical use of Microsoft 365 applications across APACx, including Teams, SharePoint, OneDrive, and the Power Platform, helping Team Members improve day-to-day productivity and collaboration.
• Develop and deliver user training sessions, workshops, office hours, and learning resources for different user groups, including guidance on Microsoft Copilot and other approved generative AI tools.
• Provide approachable end-user guidance and troubleshooting for Microsoft 365applications; identify recurring questions and turn them into clear, reusable tech support materials.
• Plan and support adoption initiatives with regional and global technology teams. Gather user feedback and use available adoption, support, and training data to identify opportunities where Microsoft 365 and AI technologies can improve efficiency, collaboration, and Team Member experience.
• Help Team Members use AI tools responsibly by following company policies and approved guidance, and route questions about security, privacy, compliance, or licensing to the appropriate teams.
• Keep current with Microsoft 365 changes and company-approved tools. Create and maintain user guides, FAQs, training content, and adoption updates for APACx audiences.
• Work within the ITIL service management framework: accurately log support activity, prioritize and update incidents and requests, communicate progress, escalate when needed, and drive each item to closure.
• Share knowledge with the APAC Corporate Tech Support team and contribute to support dashboards, procedures, and regional projects as assigned.
• Provide deskside tech support to corporate Team Members along with the APACx DSS team, including standard setup and configuration of computers, laptops, mobile devices, and approved applications.
• Assist with local troubleshooting for network printers, audio and video meeting systems, client VPN, and common desktop peripherals; coordinate with other support teams when issues need escalation.
• Support onboarding and offboarding activities in partnership with HR and relevant IT teams, including equipment readiness and user access handoffs within approved processes.
• Log and manage deskside incidents and maintain a friendly, customer-focused experience.
• Assist with local IT equipment and consumables inventory, and follow corporate standards for asset handling, configuration, and support documentation.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Around 3-6 years of experience in IT support, Microsoft 365 administration, or technology adoption.
• Hands-on experience with Microsoft 365, Microsoft Copilot, Power BI, and Power Automate.
• Experience delivering user training and adoption programs.
• Experience creating and presenting user training, demonstrations, guidance or adoption materials.
• Working knowledge of Windows computers, mobile devices, and common deskside support issues.
• Excellent customer service, communication and relationship-building skills; able to listen, troubleshoot methodically and explain solutions in a calm, helpful way.
• Self-motivated and adaptable, able to manage competing priorities, work across cultures and collaborate with regional and global technology teams.
• Excellent troubleshooting, communication, and customer service skills.
• Familiarity with ITIL service management practices.
• Experience working in a multinational environment
• Certification in Microsoft 365, Power Platform, Copilot, or related certifications

Thankyou for your interest!

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CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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