IT Specialist
Salary: ₱40,000 – ₱60,000 per month
About the role
Nexora Office Support and Services is seeking an experienced and dependable IT Specialist to manage core technology infrastructure. In this role, you will be responsible for maintaining hardware and software systems, resolving network and connectivity issues, and providing comprehensive technical support to maintain operational efficiency across the organization.
Key responsibilities
Provide first- and second-line IT support to internal staff, resolving hardware, software, network, and application issues promptly
Provision, configure, and maintain desktop computers, peripherals, software installations, user accounts, and access permissions
Monitor internet connectivity, Wi-Fi performance, VPN connections, and implement standard system security measures to safeguard data
Identify, log, and resolve recurring technical glitches while documenting technical solutions and system configurations
Collaborate with leadership to identify opportunities for system upgrades, hardware maintenance, and IT workflow improvements
About you
Minimum 3 years of progressive experience in IT support, systems administration, or desktop support
Strong proficiency in Windows OS environment troubleshooting, application setup, and hardware maintenance
Solid understanding of basic networking principles, TCP/IP, Wi-Fi networks, VPN configurations, and general connectivity
Experience administering cloud applications such as Google Workspace and Microsoft 365
Excellent analytical, problem-solving, and verbal/written communication skills
High degree of self-sufficiency, attention to detail, and organizational skills
Experience supporting a BPO, call center, healthcare support unit, or distributed workforce is strongly preferred