IT Specialist

This position is located in Division of Service Delivery and Operations. The supervisor is Jill De La Garza. This position is not subject to Confidential Financial Disclosure reporting requirements. This position is not subject to security ownership restriction reporting requirements.

The successful candidate will perform the full range of IT Specialist duties. Such duties include but are not limited to: Such duties include but are not limited to: Provide advice and assistance to the Branch Chief and to management on all aspects of IT, telecommunications and audio-visual systems and services to meet business requirements. Manages complex IT, telecommunications, audio-visual and other IT-related projects for the branch, in coordination with staff and headquarters office. Diagnose and resolve problems in response to customer reported incidents. Assess and troubleshoot programs to determine whether customer reported incidents are due to hardware, software, or LAN configuration to narrow problem areas and contacts for effectively and efficiently resolving customer incidents. Perform independent analysis of major regional information processes and operations. Provide advice on the utilization of state-of-the-art systems technology to streamline and achieve efficiencies in business practices. Prepare evaluations of requirements, provide input to the final technical decision, and recommend course of action for management consideration. Perform research into state-of-the-art information technology means, including software, hardware, and communication networks and devices which can be effectively applied to achieve the desired efficiencies. Analyze the findings and develop recommendations. Coordinate the development and implementation of improvements. Conduct analysis to interpret highly complex program needs, determine IT, telecommunications, and audio-visual requirements, and develop the required specifications and associated hardware/software and network configurations. Coordinate with the Office of the Chief Information Officer (OCIO) and other staff interpreting and implementing these requirements. Serves as the communication security (COMSEC) manager or alternate function. Responsible for the operations and oversight of automated systems that provide secure communication and computing information, as well as support to programs and staff activities.

You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. All information in your resume must be true and accurate. Conditions of Employment: U.S. Citizenship Required This is a Drug Testing position Must be able to meet and maintain security & suitability requirements As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.