IT SPECIALIST (SYSADMIN)

Purpose of the Position NH-3: Serves as an IT Specialist in the Learning Solutions Center. Purpose of the Position NH-4: Serves as an IT Specialist in the Learning Solutions Center who serves as a technical authority and operational lead for the enterprise learning systems and digital platforms in support of university mission requirements.

NH03: The IT Project Manager supports the Learning Solutions Center's enterprise learning technology ecosystem, including Warfighting Acquisition University (formerly DAU), DoW, and federal partner organizations. Key LMS responsibilities include supporting Cornerstone OnDemand operations, configuration, testing, troubleshooting, catalog organization, user access, and platform modernization efforts. The position helps sustain and improve learning management systems, digital learning platforms, and related technologies through coordination with technical teams, vendors, program offices, and stakeholders. The role supports system integrations, data validation, reporting accuracy, migration activities, user acceptance testing, and resolution of integration or authentication issues. The position contributes to acquisition and contract support by assisting with market research, vendor coordination, cost and pricing reviews, COR-related duties, and contractor performance monitoring. NH04: The IT Project Manager in the Learning Solutions Center serves as the primary technical authority and operational lead for enterprise learning technologies supporting WarU/DAU, DoW, and federal partners. The role manages configuration, sustainment, integration, optimization, and modernization of LMS platforms, currently Cornerstone OnDemand, while ensuring reliable performance, secure data flows, and effective learner access. The IT PM provides hands-on technical and functional support, resolves complex platform issues, manages enhancements, supports reporting and data integrity, and enables partner organizations through implementation services. Major responsibilities include LMS platform governance, lifecycle management, troubleshooting, capability planning, catalog design, administrative role structure, and long-term scalability. The position supports systems integration, data architecture, migrations, authentication troubleshooting, and validation of data feeds between the LMS and external systems. The IT PM also serves as COR for learning technology contracts, supports acquisition and vendor management, enables partner programs, leads go-live activities, and manages commercial content integrations such as LinkedIn Learning, Coursera, and Skillsoft.