IT SPECIALIST (Telecommunications Customer Support)

You will serve as an IT SPECIALIST (Telecommunications Customer Support) in the Command Information Office of NAVAL FACILITIES ENGINEERING SYSTEMS COMMAND.

You will act as a liaison with carriers for managing wireless services and ensure contract compliance.

You will conduct program data analysis and manage inventory of wireless devices.

You will provide technical troubleshooting for hardware, software, and connectivity issues.

You will provide end-user assistance and training across all areas of telecommunications support.

You will serve as the primary point of contact for resolving complex telecommunications issues for NAVFAC Headquarters and Enterprise users.

You will create, maintain, and distribute easy-to-understand process guides, FAQs, and Standard Operating Procedures (SOPs) for the workforce.