IT Specialist
Summary
Hands-on IT Specialist providing first/second-line support and keeping a live events venue's systems running — hardware, software, networks, and event tech like ticketing kiosks, POS, Wi-Fi, and digital signage. Works under the Senior IT Manager, including on-site during live events and security incident response.
Salary: ฿45,000 – ฿65,000 per month
Purpose of the Role
The IT Specialist provides technical support and ensures the smooth operation of all IT systems used across the venue. This includes hardware, software, network infrastructure, and event technology support. The role is hands-on and focused on daily troubleshooting, systems maintenance, and real-time readiness during live events.
The IT Specialist directly supports the Senior IT Manager in all assigned tasks and projects and plays a vital part in ensuring reliable systems and a seamless technology experience for both guests and staff.
Key Responsibilities
IT Support & Troubleshooting
Provide timely first- and second-line IT support to all staff during office hours and event operations.
Resolve issues related to hardware, software, network connectivity, and peripheral devices
Proactively monitor digital systems for irregular content or unauthorized activity and escalate security-related incidents to the Senior IT Manager and vendors.
Act as first responder during IT security incidents, assisting in executing containment actions (e.g., shutting down compromised screens, isolating affected systems).
Maintain a high standard of service excellence and follow up on issue resolution to ensure user satisfaction.
Venue Systems & Event Readiness
Ensure all event-related IT systems (ticketing kiosks, POS, Wi-Fi, digital signage, access control) are functioning properly.
Support live event operations by being on-site to address urgent IT needs.
Assist in preparing IT equipment and infrastructure before events and testing systems post-event.
Support ongoing monitoring and threat detection for public-facing systems including digital signage and LED façade screens.
Assist in post-incident reviews by collecting relevant system logs and user activity records.
Ensure system credentials are updated and rotated regularly after incident closure under the supervision of the Senior IT Manager.
Network & Infrastructure Maintenance
Monitor network performance and ensure continuous connectivity across the venue.
Maintain and install LAN/WAN systems, switches, and routers under the guidance of the Senior IT Manager.
Support server room cleanliness, cable management, and IT equipment inventory control.
Software & Hardware Support
Install and configure new user systems including laptops, desktops, and mobile devices.
Perform operating system and software updates, antivirus scans, and IT asset tagging.
Maintain hardware inventory and support IT procurement processes.
Learning & Development
Stay updated on IT trends, system updates, and venue technology solutions.
Participate in training sessions, workshops, or certification programs as required.
Qualifications:
Bachelor’s degree or vocational diploma in IT, Computer Science, or related field
3–5 years of experience in an IT support or technician role
Hands-on experience with Windows/MacOS, Microsoft Office, networking, and helpdesk systems
Familiarity with venue/event tech systems is an advantage (ticketing, POS, access control)
Able to work flexible hours, including evenings and weekends for live events
Problem-solving mindset, attention to detail, and strong customer service orientation
Thai language required; basic English proficiency preferred
Preferred Skills:
• Certification in Microsoft, FortiGate, or other relevant IT certifications.
• Experience in event support.
• Knowledge of IT security best practices.