IT Specialist - Ville Platte, LA

IT Specialist

Position Summary
Reporting to the IT Director, the IT Specialist works independently to provide technology support to all employees of Progressive Tractor and Implement.

JOB FUNCTIONS

ESSENTIAL

• Identifies and recommends the hardware and software needed to satisfy user requirements.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users' premises.
• Provides technical support to users for voice and phone systems, including RingCentral phone systems and virtual voicemail systems.
• Loads appropriate software packages such as operating systems, networking components and office applications.
• Provides network and server administration and oversight, including monitoring security and backup protocols.
• Assists in the customization and adaptation of existing programs to meet users' requirements.
• Provides telephone, in-person and online support to end-users.
• Coordinates activities with network services and information systems groups.
• Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
• Refers major hardware problems to service personnel for correction.
• Connects user to networks and provides initial training in facilities and applications.
• Administers email and anti-virus systems.
• Coordinates with vendors for needed technology-related services such as printer/copier maintenance.
• Assists in research and procurement of computer accessories and supplies.
• Lead IT project as requested.
• Attend meetings to address and appropriately direct IT related issues.
• Responsible for resolving IT problems that may arise and/or obtain outside resources that may be needed.

WORK HOURS, Schedule & Flexibility
This position often works weekdays, however there may be some evening or weekend events that will require your attendance in order to best represent Progressive Tractor and Implement. Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.

Communication AND Interface

• Excellent written and oral communication skills.
• Engage in respectful and ongoing communication and problem solving with others.
• Act as a positive and professional ambassador for the IT Department both internally and externally.
• Successfully engage, coordinate and motivate staff to achieve program or project goals.
• Ability to face adversity, unpopular stands, or engage in tough debates when necessary.
• Excellent written and oral communication skills.

Problem Solving AND Judgement

• Follow established procedures while being creative and taking initiative.
• Must be handle all facets of the business both standard and non-standard situations.