IT Specialist

Salary: ₱20,000 – ₱27,500 per month

Key Responsibilities:

Helpdesk & Support

· Handle basic IT tickets and user requests (accounts, software, hardware, printers, and basic network issues)

· Provide remote and onsite user support

· Ensure all requests are properly processed through the standard ticketing workflow

· Perform basic troubleshooting and escalation when necessary

System & Endpoint Operations

· Execute standard SOP procedures (installation, configuration, reformatting, initialization, deployment, etc.)

· Maintain and support endpoint devices such as PCs, laptops, printers, and peripherals Assist with software installation and basic system configuration

· Support daily operational and maintenance activities

Asset & Inventory Management

· Assist with basic IT asset movement and deployment (check-in / check-out / transfer) Support warehouse and inventory operations for IT assets

· Maintain accurate asset records and ensure timely system updates

· Perform basic asset verification and inventory checking (system records vs physical assets)

Qualifications & Requirements

· Familiar with Windows operating systems and common IT troubleshooting

· Basic understanding of networking concepts and common IT issues

· Able to follow SOPs and operational processes

· Good awareness of asset management and record accuracy

· Basic communication and coordination skills

· Responsible, detail-oriented, and willing to learn

Shift & Operational Requirement

· Must be willing to work on shifting schedules to support 18-hour IT operations, with occasional 24-hour operational coverage during peak or critical situations.

· Must be willing to work on weekends, holidays, or overtime when required

· Able to perform proper shift handover and operational endorsement

· Must have good attendance discipline and a strong sense of work responsibility

Preferred Skills (Plus Points)

· Experience with ticketing systems

· Basic knowledge of Cisco / FortiGate networking

· Experience handling IT assets or inventory systems

· Experience in Helpdesk or IT Support environment

· Experience with virtualization technologies (VMware / Proxmox / Hyper-V)