IT Supervisor

The Factory IT Supervisor is responsible for planning, coordinating, and executing day-to-day IT work at the factory site, ensuring stable operation of IT infrastructure and timely support for users, here's the details:

• Implement Group IT policies, standards, and information security requirements at the factory level.

• Support enforcement of IT rules related to account management, access control, endpoint usage, software installation, network access, and data protection.

• Support the setup, expansion, adjustment, and daily maintenance of factory LAN and Wi-Fi environments, including switches, routers, cabling, and endpoint connectivity.

• Coordinate installation and maintenance of CCTV, attendance systems, access control systems, and other low-voltage or supporting information systems.

• Install, configure, inspect, and troubleshoot PCs, laptops, printers, scanners, meeting room equipment, and related peripherals.

• Support IT infrastructure work for new factory areas, office areas, production lines, warehouse spaces, or relocation projects as required.

• Provide timely helpdesk support for factory users on issues related to computers, networks, printing, e-mail, conferencing tools, accounts, and permissions.

• Record, track, follow up, and close user issues in an organized manner to ensure service visibility and problem resolution.

• Support onboarding activities for new employees, including IT account setup, device preparation, and basic user guidance.

• Assist users in the use of enterprise systems such as ERP, OA, HR, WMS, attendance, e-mail, and collaboration platforms.

• Provide first-level troubleshooting, basic training, usage guidance, and coordination with Group IT application teams or vendors when escalation is needed.

• Track application-related problems occurring at factory level and help drive timely issue resolution.

• Maintain IT asset records covering registration, deployment, return, repair, transfer, and retirement of IT equipment.

Job Requirement

• Bachelor’s degree in computer science, Information Systems, Network Engineering, Software Engineering, Telecommunications, or related fields.

• At least 5 years of relevant IT experience. Experience in manufacturing, factory, warehouse, branch office, or field IT operations is strongly preferred.

• Able to work independently and handle the routine IT needs of a medium-sized factory with limited on-site support resources.

• Good understanding of basic enterprise LAN and Wi-Fi environments, including endpoint connectivity and first-line troubleshooting.

• Familiarity with installation and maintenance of common IT equipment such as PCs, laptops, printers, scanners, meeting devices, and other peripherals.

• Familiarity with CCTV, attendance systems, access control, and other supporting systems commonly used in factory or office environments.

• Practical experience with Windows operating systems, Microsoft Office, e-mail configuration, printer setup, and basic user administration.

• Willing to be placed in Cikarang Factory.