IT Supervisor

Job # OMF-182944-10.28.2026-JDG: This position is located in the Office of Management and Finance, IT Division, in Baton Rouge, LA, East Baton Rouge Parish.

Why Join Us?• Contribute to a mission-driven organization that serves communities across Louisiana• Enjoy competitive pay and excellent benefits• Be part of a collaborative, inclusive, and supportive team!

LDAF cares about the well-being of its employees! We offer a fully employer-funded Employee Assistance Program (EAP), providing valuable support and resources to help you and your household members thrive at work and at home. The EAP is also free for all members of your household.

The Louisiana Department of Agriculture & Forestry is seeking an IT Supervisor to join our IT team! This is a department wide vacancy open to current LDAF employees only.

Ready to make a meaningful impact? If you are detail-oriented with a passion for technology and public service - APPLY NOW! The Louisiana Department of Agriculture & Forestry (LDAF) has a current promotional vacancy for an IT Supervisor! This position supervises and directs the daily operations and personnel of the LDAF Information Technology Help Desk. This includes overseeing technical support, service requests, equipment inventory, end-user training, staffing, and budget activities. The incumbent coordinates IT services across divisions and agencies, leads assigned hardware projects, and monitors network and system performance at remote locations to ensure operational efficiency.

Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor’s degree plus four years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master’s degree plus three years of experience in information technology.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Supervises, trains, and evaluates Information Technology Help Desk staff and oversees daily operations.

• Manages and responds to departmental requests for hardware, software, and technical support.

• Oversees IT equipment inventory, replacement schedules, and hardware procurement recommendations.

• Monitors network and system performance at more than 40 remote locations and coordinates corrective actions.

• Troubleshoots technical issues and ensures timely resolution of service requests.

• Plans, coordinates, and leads departmental IT projects and system improvements.

• Oversees the installation, maintenance, and upgrades of computer hardware, software, and related equipment.

• Develops and coordinates technical training for departmental employees.

• Evaluates Help Desk operations and recommends improvements to efficiency, service delivery, and procedures.

• Develops long-term Help Desk strategies, provides budget recommendations, and coordinates with vendors and other IT divisions.

• Performs related tasks as required.

Functional Requirements:

• Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds
• Reaching above shoulders
• Walking and standing (8 hours)
• Climbing stairs and occasionally ladders
• Occasional travel as required

Environmental Factors:

• Working indoors and occasionally outdoors
• Occasional excessive heat and humidity

Position-Specific Details

Appointment Type: Full-time: This position may be filled by probation or by promotion of a classified employee of Louisiana Department of Agriculture and Forestry serving with permanent status.

• Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a probationary period up to 24 months.

Compensation: The salary offered will be determined based on qualifications and experience.

The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor. LDAF also strictly prohibits employment decisions based upon or influenced by such factors.

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

If you are contacted for an interview, please let us know at that time if you need a special accommodation for a disability.

All candidates for hire must undergo drug screening.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

For further information about this vacancy, contact: