IT Supervisor

· The purpose of the role is to ensure the smooth day-to-day ICT operations, while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.

· The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.

Department and team Management

· Manage and supervise the IT department.

· Establish, measure, and define IT goals and maintain an IT development roadmap.

· Take charge of defining and monitoring the departmental budget as well as the Company IT budget.

· Analyze resource utilization and develop strategies to optimize performance.

· Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization's data backups and disaster recovery procedures on a regular basis.

· Manage and maintain, on a continuous basis, the company's hardware, software, equipment, and network components, including timely software renewals and updates.

· Establish a security policy to protect company information and resources.

· Ensure compliance with all regulatory requirements and industry standards.

· Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.

· Carry out periodic meetings with the business users to ensure customer satisfaction.

· Direct the activities of the help desk to ensure the IT needs of users are met.

· Ensure provision of IT shared services as per agreed SLAs with various group companies.

· Provide support for the various ERPs and ensure availability of the same.

· Collaborate and implement projects and updates as guided by head office.

Vendor Management

· Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.

· Manage outsourced resources by ensuring that work is delivered as per contract SLA.

Training and User Education

· Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system

· Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.

· Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company

· Manage development projects to integrate new technologies into existing systems

· Any other responsibilities as may be assigned from time to time

Requirements

• Bachelor’s degree in IT, computer science, or a related field
  
• Professional certifications preferred -,CISM,CISA, CCNA,CCNP
  
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
  
• Five (5) years of relevant work experience
  
• Strong troubleshooting and problem-solving skills
  
• Knowledge of industry-standard computer hardware and software systems
  
• Experience with network administration (Cisco certification a plus)
  
• Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
  
• Familiarity with our software platforms including Microsoft 365