IT Suport Analyst L1-L2 (Microsoft 365)
Summary
L1-L2 IT support analyst providing end-user support for Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), troubleshooting PCs/mobile devices/networks, handling onboarding/offboarding, and managing IT assets at a Singapore office.
L1–L2 end-user support at the Singapore office
• Support for use of the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive, etc.)
• Troubleshooting for PCs, mobile devices, meeting room equipment, networks, etc.
• Onboarding/offboarding support
• IT asset and inventory management
• Issue management and coordination among JGES, ICT, GM IT, ITSS, and external vendors
• IT operations improvement and support for various IT projects
Years of experience required: 3-5 years