IT Support

• Provide first-line IT support for hardware, software, and network issues. • Log, track, and resolve IT support tickets in a timely manner. • Coordinate with IT teams and vendors for complex problem resolutions. • Install and configure computers, printers, and peripheral devices. • Assist in D365 and POS system troubleshooting for retail outlets. • Maintain IT inventory and ensure asset tagging and documentation. • Monitor system performance and escalate recurring issues. • Support new software rollouts, updates, and user training sessions. • Document resolutions and contribute to the IT knowledge base. • Ensure IT support compliance with security and access protocols.

• Education: Diploma or Bachelor’s in IT, Computer Science, or related field. • Experience: 2–4 years in IT support, preferably in retail or warehouse environments. • Technical Skills / Tools: D365, MS Office Suite, Windows OS, Network Troubleshooting Tools, Remote Desktop, Service Desk Software. • Strong problem-solving and multitasking skills. • Good knowledge of POS and ERP troubleshooting. • Excellent customer service and communication abilities. • Detail-oriented with good documentation practices. • Team player with proactive work habits.