IT Support Administrator | Entry Level | Training Provided
Summary
Entry-level, on-site IT support administrator in Singapore's Central Region: creates/resets/suspends user IDs across Windows/Linux and Active Directory/IAM, issues PIN mailers, revalidates access privileges, and escalates issues — working at a healthcare client environment. Training provided; minimum NITEC qualification required.
Responsibilities:
Create, delete, reset and suspend user's ID of operating system (eg. Windows, Linux, etc.) and application per approved change request
Produce quality work at all times to minimize rework and client complaints.
Comply with instituted workplace securities at customer premises
Issue pin mailers and answer phone/email inquiries from institution users
Perform labelling, ID revalidation, and remediate all deviations in a timely manner
Perform Privileges Authorization Revalidation and remediate all deviations in a timely manner
Perform timely escalation to the respective support team where necessary
Perform tasks assigned by the line manager and be contactable at all times.
Requirements:
Possess min NITEC in any disciplines
Basic knowledge of Active Directory / Identity & Access Management (IAM)
Understanding of IT security and access control principles
Good troubleshooting and communication skills
Comfortable working in healthcare environment