IT Support Analyst (12 Month Contract)

Job Title: IT Support Analyst (12 Month Contract)
Department: Information Technology
Reporting to: IT Service Desk Manager
Location: Chatham
Vacancy Status: This posting is for an existing vacancy
Greenfield is looking for an IT Support Analyst to join our growing team.
As part of a Global support team, the IT Support Analyst is responsible for providing technical support to all employees as well as providing an exceptional customer service experience day in and day out. We are looking for bright, ambitious analysts who are highly energetic and have a passion for success. Just like technology, our environment is constantly changing, and we are looking for candidates who are willing to learn and grow with these opportunities.

Who We Are:

Greenfield Global is a leading producer and supplier of high-value, mission-critical raw materials, ingredients, and additives that are vital to businesses and integral to a lower-carbon economy. From start-ups to the largest brands in the world, customers trust Greenfield’s extensive portfolio of premium products, regulatory expertise, and industry-leading service to improve people’s lives and the health of the planet.

Why Join Greenfield?

We innovate, collaborate, and work with purpose. By unlocking the potential of people, partnerships, and nature to accelerate sustainable solutions for the health of the planet, our work has a positive impact on the environment around the world. We’re always looking for people who can bring new talents and experience to our team.

Who You Are:
Qualifications:

Strong written and verbal communication skills
Strong understanding of Windows client and server application support
Excellent analytical and problem-solving skills
Post-secondary education in an IT discipline
Ability to work independently and in a team environment

Preferred Skills

Experience working with:

Windows 10/11, Windows Server 2020+
Office 365 Application Suite

Application configuration and deployment
Experience with monitoring and benchmarking
ITIL Foundation
Understanding of networking concepts such as DNS, DHCP, TCP/IP and OSI Model
Experience with enterprise applications such as D365 FO

Requirements

2 years’ experience in an IT support role
This position may require occasional travel to US and Canada to provide onsite support
Must have a valid driver’s license
Ability to provide after-hours on-call support

Job Responsibilities:

Provide technical support and customer service to local and remote staff
Strong Windows, application and hardware support and experience
Provide support for Microsoft Office Suite, Windows 10/11 Operating Systems, Active Directory, Group Policies, printer queues, shared files, and shared printers
Ability to deploy and manage Hardware assets
Experience managing user accounts in Microsoft Entra ID (Azure) and supporting devices with Microsoft Intune.
Troubleshoot and support Neat Bar and Neat Pad devices in conference rooms to ensure reliable video call performance.
Support mobile management platform Intune
Log into ticketing and call queue daily to track active issues until closure
Create and maintain knowledge base articles and standard operating procedures (SOPs) to support consistent IT service delivery.
Deployment of desktops, laptops, and other technical equipment
Collect and document information pertaining to inventory and asset tracking
Assist in the development of the customer solutions knowledge base
Identify process improvements to reduce tickets and improve time to close incidents and requests
Participate in departmental projects and team collaboration with various IT groups
Dedicate time to personal development and training
Research and Development of new products and services to enhance IT portfolio

Total Compensation & Care:

Base salary dependent on experience and demonstrated performance – $65,000 - $70,000
Formal and informal training opportunities
Comprehensive health and dental benefits
Income protection: short- and long-term disability coverage, life insurance, paid personal sick time
Vacation time exceeding industry standards
Company funded retirement savings program with individual contribution opportunities
Meaningful and challenging work
Curated intentional culture focused on growth and development, engagement, and communication

About Us
We own and operate five distilleries, four specialty chemical manufacturing and packaging plants, and three next-generation biofuel and renewable energy R&D centers. This integrated model enhances supply chain transparency, quality control, custom formulation development, and ultimately customer satisfaction.

Core Principles

Innovation: We are constantly seizing opportunities to develop new products, processes and methods to meet the diverse and demanding requirements of our customers.
Collaboration: We are part catalyst, part collaborator. We work with partners to get the most out of our existing products, and to develop custom solutions for our customer requirements.
Responsibility: Our commitment to give back to local communities in the US and Canada goes beyond the bottom line. We give back to the planet by processing renewable resources into low carbon fuels and chemicals.
Agility: Our team is not only fast, we has the flexibility and creativity to pivot with customer needs to develop custom-made, on-time solutions.
Discipline: At every plant, and for every customer, for every shipment, we put quality first. We operate a tight, transparent supply chain while meeting the highest regulatory standards.

At Greenfield, people—not AI—make our hiring decisions. We use AI only for routine administrative support and never to screen candidates or determine outcomes. Every application is reviewed by our team, and if any step involves increased AI use, we’ll inform candidates in advance. We’re committed to responsible, transparent, and fair hiring practices.