IT Support Analyst
Department: Information Technology
Location: Hong Kong Office (Supporting Global Operations)
Employment Type: Full-Time
About Us & The IT Team
We are a global leader in 3D body data and fashion technology (Fashion-Tech), empowering top international brands with innovative digital solutions.
Our IT department operates with a modern, Cloud-First, and AI-assisted philosophy. We prioritize automation, streamlined user experiences, and lean operations over legacy bureaucracy. In this role, you will play a core part in managing day-to-day enterprise IT operations, working closely with senior IT leadership to maintain a secure, highly efficient technology environment.
Key Responsibilities
1. Operations & Service Desk Ownership: Serve as the primary point of contact for local and international end-users, managing Tier 1/2 support requests via our IT service management portal.
2. Identity, Access & Security Governance: Execute end-to-end user onboarding and offboarding workflows following strict security baselines and least-privilege principles.
3. Systems Maintenance & Knowledge Base: Provision, image, and deploy employee workstations, AV/conference room infrastructure, and IT assets and build user-friendly SOPs/KB articles using modern AI productivity tools.
4. Process Automation & Modernization: Collaborate with IT Management to identify operational bottlenecks and evaluate next-gen IT management solutions.
Qualifications & Requirements
● Education: Bachelor’s Degree or Higher Diploma in Computer Science (CS), Information Technology (IT), Information Systems (IS), or a related discipline.
● Experience: 2–5 years of hands-on IT support or helpdesk experience in a corporate or cloud-oriented environment (promising fresh graduates considered).
● Core Aptitude:
○ Strong working knowledge of Windows enterprise administration.
○ Good understanding of fundamental networking concepts (DNS, DHCP, VPN, Wi-Fi architecture) and cloud identity principles.
○ Familiarity with modern AI tools (e.g., ChatGPT, Claude) to accelerate troubleshooting and documentation workflows.
● Soft Skills:
○ Proactive & Self-Driven: Takes full accountability for tickets from intake to resolution without needing constant supervision.
○ Detail-Oriented: Takes pride in clean documentation, structured ticketing logs, and orderly system management.
What We Offer
● Career Growth: Direct mentorship from IT leadership with room to expand into Cloud Administration, Cybersecurity, or Systems Architecture.
● Modern Tech Culture: Work in a forward-thinking, AI-empowered environment that values smart solutions over busywork.
● Generous Benefits: Annual company leave, birthday leave, medical benefits, and a supportive team environment.
How to Apply
Interested candidates are invited to submit their full resume along with current and expected salary details to:
📧 it.recruitment@alvanon.com
(Please indicate "Application for IT Support Analyst" in your email subject line.)