IT Support Analyst

Overview: The IT Support Analyst, APAC, will report directly to the Senior IT Operations Manager, APAC and is responsible for troubleshooting production issues, supporting business users, and coordinating with global IT teams to ensure the smooth operation of order, fulfillment, returns, and customer service processes.

Responsibilities:

• Provide Level 1 and Level 2 support for application incidents and service requests.

• Investigate and resolve issues related to Pos Platform, ERP, integrations, and retail systems.

• Monitor and support integration between Salesforce, Y2, and POS platforms.

• Coordinate with internal teams and external vendors to resolve critical incidents.

• Perform root cause analysis and document solutions.

• Support system testing, releases, and continuous improvement initiatives.

• Ensure service levels and support KPIs are met.

Skills and Requirements:

• 2–5 years of experience in IT application support.

• Experience supporting ERP, retail, or eCommerce systems.

• Strong analytical and troubleshooting skills.

• Familiarity with Jira Service Management, ServiceNow, or similar ticketing tools.

• Excellent communication and stakeholder management skills.

• Experience with Salesforce, Y2 or retail systems is a plus.

• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.

• Ideal candidate has work experience in medium sized multinational company or luxury business.

• Additional language fluency is a plus.

• Adheres to company policy and confidentiality.

• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.

• Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.

• Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.

• Driven to learn and grow

• Grasps new concepts quickly, prioritizes efficiently and is organized

• Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills

• Strong follow up, follow through and attention to detail to ensure deadlines are met

• Strong knowledge of computer systems/programs

Please send us a full resume including present and expected salary and availability to Human Resources Department.

All information provided by applicants will be used strictly for recruitment purpose. Applicants who are not contacted within one month may consider their applications unsuccessful.