IT.Support Analyst
Posted Updated
Position Summary
The incumbent is an internal customer service and support role responsible for coordinating and providing support for desktop/ laptop, printer, and telecom systems. This role is part of a regional support team; and is primarily focused on supporting employees based in Singapore. However you will also be required to provide remote support to employees physically located in the APAC region.
Essential responsibilities
- Deployment and administration of Personal Computers (laptops and desktops) and printing devices.
- Configuration and basis support of Blackberry devices.
- Provide day to day technical and user support for personal computers and printers.
- Basic administration of the telephone system (e.g. Move, Add, Changes to telephone extensions)
- Moving of personal computer equipment to facilitate internal office desk moves.
- Provide the necessary local “hands and eyes” support for 2nd and 3rd level technical support teams to aid with project execution and Incident, Request and Problem Management.
- Local Backup Tape Management.
- Ensures daily, weekly, monthly checks are completed and internal operating procedures are followed.
- Submit Knowledge Base articles and update technical and support documentation.
- Monitor ticketing queues and comply with quality guidelines when managing incidents.
- Work with the IT manager to continuously look for ways to improve the overall
- Efficiency and capability of IT systems and infrastructure, and potentially reduce the total cost of ownership for IT operations.
- Assist the IT manager in planning, reporting and local audits.
- Work shifts and provide out of office (on-call) support from time to time.
- Act as a local liaison between local/regional offices and other IT support teams (Global
IT Service Desk, Wintel Admin, etc.) Helping to ensure successful implementation and
knowledge transfer/handover of new technologies.
Requirements
- Minimum Diploma in Computer Science/Information Technology or its equivalent
- Minimum at least 2 years of experience in providing technical support to end users with computers running Windows 10
- Proactive, enthusiastic and ambitious
- Good team worker
- Excellent problem solving skills
- Excellent customer service skills
- Excellent verbal and written communication skills.
- Willing to work on shift schedules. (if required)
Other information
- Working location: Changi Business Park
- Official Working Hours: Monday to Friday