IT Support Analyst
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Summary
A 6-month contract role through Dawar Consulting, placed at a semiconductor company in Austin, TX, providing Level 2 hands-on desktop support for corporate end users. Day-to-day work spans Windows 10/11 and macOS troubleshooting, laptop imaging/provisioning, and supporting Active Directory, Microsoft 365, VPN, and tools like SCCM, Intune, Jamf, and ServiceNow.
Our client, a world leader in semiconductors, is looking for an “IT Support Analyst” based out of Austin, TX.
Job Duration: 6 Months Contract
Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K
Summary:
This position provides hands-on technical support for corporate end users, laptops, desktops, and applications.
Responsibilities:
- Provide Level 2 desktop/end-user support and troubleshoot hardware/software issues.
- Support Windows 10/11 and macOS environments.
- Image, provision, deploy, and troubleshoot laptops and workstations.
- Support Active Directory, Microsoft 365, VPN, and user accounts.
- Work with endpoint management tools such as SCCM, Intune, and Jamf.
- Manage tickets using ServiceNow or another IT ticketing platform.
- Provide basic Zoom/Teams and conference-room issue triage.
- Escalate complex issues and document resolutions.
Qualifications:
- 2+ years of recent hands-on IT/Desktop Support experience.
- Strong Windows 10/11 troubleshooting experience.
- Experience supporting Mac/macOS.
- Working knowledge of Active Directory and Microsoft 365.
- Experience with IT ticketing systems.
- Strong customer service and troubleshooting skills.
- Experience with SCCM, Intune, Jamf, ServiceNow, Zoom, Teams, CompTIA A+, ITIL, or basic PowerShell/Bash would be a plus.
If interested, please share your updated resume at hr@dawarconsulting.com/lakshmi@dawarconsulting.com.