IT Support Analyst | Earn up to PHP 120K | Day 1 HMO + Free Lunch | Hybrid

Salary: ₱90,000 – ₱120,000 per month

YOUR WELLBEING MATTERS, FROM DAY ONE!

Build a rewarding career in technology with the peace of mind that comes from comprehensive HMO coverage starting on your first day.

Awesome perks await in #WeAreTGT: EASTWOOD!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Hybrid Work Flexibility: Enjoy the best of both worlds with a hybrid setup based in Eastwood and a convenient day-shift schedule.

As an IT Support Analyst...

You'll be the trusted point of contact for client enquiries, providing guidance on WorkCover calculations and supporting users across our software solutions.

Ideal Technical Profile

• 3+ years of experience in IT Support, Service Delivery, Customer Success, or a related role within a SaaS or software environment.

• Strong understanding of incident management, problem resolution, ticketing systems, and escalation processes.

• Experience identifying, documenting, and communicating software issues to development teams, including reproduction steps, logs, screenshots, and business impact.

• Strong analytical and troubleshooting skills with the ability to investigate and resolve system-related concerns.

• High attention to detail when performing system testing, data validation, and client onboarding activities.

• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

Your Impact Starts Here

• Provide first-line and ongoing technical support to clients using our risk and claims management platforms.

• Troubleshoot, investigate, and resolve system issues while ensuring a positive customer experience.

• Log, prioritize, and escalate software bugs and enhancement requests, working closely with development teams to drive resolutions.

• Deliver client onboarding, system training, and refresher sessions to maximize product adoption and user confidence.

• Conduct testing of new features, system enhancements, and software updates, identifying defects and usability improvements.

• Prepare and communicate release notes, system updates, known issues, and product enhancements to clients.

• Support new client implementations, including data validation, system configuration, and go-live activities.

• Maintain and enhance knowledge base articles, support documentation, and process guides to improve service efficiency.

• Collaborate with Product, Development, and Client Success teams to continuously improve system performance and customer satisfaction.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!