IT Support Analyst
You will provide Level 1/2 technical support across a busy, multi-site environment, supporting users across desktop, Microsoft, network, hardware, software and AV technologies. You will manage incoming Service Desk requests, troubleshoot technical issues both remotely and face-to-face, coordinate escalations and work closely with external vendors where required.
Key Responsibilities:
To be successful in this role, you will have:
If you are well suited to this opportunity, we'd like to hear from you.
You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.
Key Responsibilities:
- Provide Level 1/2 technical support across desktop, hardware, software, printing, network and AV environments
- Manage Service Desk tickets from initial contact through to resolution or escalation, ensuring agreed SLAs are maintained
- Support and administer Microsoft 365, Active Directory and Azure environments
- Build, configure, install and troubleshoot laptops, desktops and associated IT equipment
- Support Windows desktop environments and assist with general server and VMware administration
- Troubleshoot connectivity and network issues within a predominantly Cisco environment
- Identify recurring technical issues and investigate underlying causes rather than simply resolving individual tickets
- Coordinate AV troubleshooting, repairs and installations with external vendors
- Support user onboarding, including equipment setup, access and IT inductions
- Maintain IT asset registers, system documentation and knowledge base articles
- Liaise with third-party suppliers and vendors to coordinate technical support and issue resolution
- Conduct site visits as required to provide hands-on support across multiple locations
- Contribute to continuous improvement across Service Desk processes and the overall user experience
To be successful in this role, you will have:
- 2–3+ years' experience within an IT Service Desk, Desktop Support or similar technical support position
- Strong Level 1/2 troubleshooting experience within a Microsoft environment
- Hands-on experience with Microsoft 365, Active Directory and Azure
- Experience supporting Windows desktop environments
- Exposure to Windows Server and VMware environments
- A good understanding of networking fundamentals, with Cisco exposure advantageous
- Experience building, configuring and deploying end-user devices
- Strong troubleshooting skills with the ability to identify root causes and resolve recurring issues
- Experience working with external vendors and technology suppliers
- Excellent communication skills and confidence supporting users at all levels of an organisation
- A proactive, customer-focused approach with the ability to manage competing priorities
- A current driver's licence
If you are well suited to this opportunity, we'd like to hear from you.
You can apply by clicking on the link on the advert, or via the FourQuarters website directly. Please send your resume by clicking on "apply" button below.