IT Support Analyst L1
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Summary
Entry-level (fresher) L1 IT support analyst answering inbound service desk calls and emails for US clients, creating/updating and resolving incident tickets in a CRM-based system. Work-from-home role on US time zone shifts (late-night IST hours); requires English fluency, basic computer skills, and Excel/Word proficiency.
Category: IT Services
Location:
Details
Location:
We are looking for Freshers for IT Support Analyst Role:
Must have BBA, BCA, BSc. Or equivalent degree or in last semester.
Must have excellent English communication skills.
Must have basic computer skills
Should have data entry experience
Should be good in Microsoft - Excel and Word
Having US client communication experience is plus
Having a US accent is preferred
Prior experience in BPO or customer service job is plus
Willing to Work Late nights.
Should have good learning skills
Must be an excellent team player with excellent interpersonal skills.
Please Email
Requirements
Roles and Responsibilities:
IT support analyst would involve answering incoming IT service desk calls and or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system)
Candidates will follow processes/scripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement.
Candidates will also be trained in resolving the IT issues captured in the CRM. system
Candidates will be working in the US Time zone. There will be two shifts ( Normal Shift -5:30pm IST to 2:30 am IST, Late Shift (12:30 am IST to 9:30 am IST)
This is a work from home opportunity.
Must have a quiet personal room and an excellent internet connection to perform the job.
This position may require four 10-hour shifts, off-hour shifts and/or weekend shifts as needed.
Details