IT Support Analyst - Local IT & Support

Local IT & Support Metro Digital Romania Squad provide reliable IT support to employees, ensuring workplace devices, applications, accounts, and IT services operate effectively and securely.

Your Responsibilities:

• Provide Level 1 and Level 2 technical support, both remotely and on-site.
• Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network, VPN, printing, and peripheral issues.
• Install, configure, deploy, replace, and maintain laptops and other workplace IT equipment.
• Support user accounts, authentication, MFA, Active Directory / Entra ID, and access-related requests.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.
• Support meeting rooms, Teams Rooms, videoconferencing equipment, printers, and other workplace technologies.
• Manage incidents and service requests according to established ITSM processes and SLAs.
• Support employee onboarding, offboarding, equipment allocation, and asset lifecycle management.
• Follow IT security standards and escalate security incidents or infrastructure issues to the appropriate teams.
• Maintain technical documentation, knowledge articles, asset records, and troubleshooting procedures.
• Collaborate with infrastructure, network, security, application, procurement, and external support teams.
• Participate in IT projects, technology rollouts, migrations, office changes, and continuous improvement initiatives.
• Familiarity with Jira and Service Now as ITSM tools.
• Manage the Hardware Processes for end-users, including buying, indexing and delivery of IT assets via courier companies.

Required key competencies and qualifications:

• Strong troubleshooting and problem-solving skills
• Windows and macOS administration
• Microsoft 365, Active Directory / Entra ID and Intune knowledge
• Basic networking knowledge, including LAN, Wi-Fi, VPN, DNS, and DHCP
• ITSM / ticketing-system experience
• Good communication and customer-service skills
• Security awareness and attention to detail
• Ability to work independently and collaborate with specialized IT teams

What do we offer at METRO.digital?

• Hybrid and agile work: thrive in a flexible, multicultural environment.

At METRO.digital, we promote work-life balance through a hybrid working model. You’ll be part of self-organizing, multicultural teams that collaborate in an agile setup.

• People development: when you grow so do we!

We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development, leadership, appreciation ... it´s time to upskill your career.

• Support with individual solutions: we are people-caring!

We offer support whenever you need it - at every stage of your professional journey.

Want to know more about all our benefits? Discover more here.

Let´s connect soon. Apply for the role now!

Position grade within our career framework: IT Support Analyst ISA2 - Md3