IT Support Analyst
Maximus Saudi Arabia IT Support Analyst
We are seeking an experienced IT Support Analyst to provide end-user technical support, maintain IT infrastructure, and ensure the smooth operation of technology services across our offices in the Kingdom. This role is ideal for a proactive IT professional with strong troubleshooting skills and a customer-focused approach.
Key Responsibilities
• Provide 1st, 2nd, and 3rd line technical support to end users
• Diagnose and resolve hardware, software, and system issues
• Configure and deploy desktops, laptops, smartphones, and related devices
• Support new user onboarding, setup, and account administration
• Manage and prioritize support requests to meet business needs
• Perform root cause analysis and implement long-term solutions
• Coordinate with external IT vendors for hardware and software support
• Maintain IT asset records and related documentation
• Support IT projects, initiatives, policies, and operational
Requirements
• Bachelor's degree in IT, Computer Science, or a related field
• English proficiency required; Arabic is an advantage
• Minimum 3 years of experience in IT Technical Support or a similar role
Technical Expertise
• Strong knowledge of Windows environments
• Experience supporting desktops, laptops, smartphones, and mobile devices
• Familiarity with Microsoft 365 administration and desktop applications
• Understanding of networking, telephony, and information security controls
• Experience with remote support tools and office peripherals
Benefits
Be part of a team supporting a nationally significant initiative that contributes to improving services and outcomes for citizens across the Kingdom. You'll have the opportunity to work in a dynamic environment where technology plays a critical role in operational excellence and service delivery.