IT Support Analyst

Salary: £32,000 - 35,000 per year

Requirements:

• Organised, analytical, and strong at troubleshooting.
• Customer-focused mindset.
• Ability to assess and prioritise support cases.
• Able to explain technical issues in business terms.
• Knowledge of ITIL principles and practices.
• Understanding of IT architecture.
• Adaptable and quick to learn new technologies.
• Desirable: ITIL certification.
• Desirable: Knowledge of Windows and Active Directory.
• Desirable: Knowledge of endpoint devices and hardware.
• Desirable: Experience with certificate, smart card, and key lifecycle management.
• Desirable: Knowledge of networking fundamentals.
• Desirable: Knowledge of unified communications such as Microsoft Teams and 3CX.

Responsibilities:

• Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region.
• Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one.
• Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes.
• Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services.
• Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions.
• Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time.
• Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time.
• Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required.

Technologies:

• Active Directory
• Hardware
• Support
• ITIL
• Windows

More:

We are hiring a Regional IT Support Analyst on a permanent, hybrid basis in Maidstone, UK, with a minimum of two days per week in the office. This role offers an annual salary of up to £35,000 and a 37.5-hour working week. You will provide timely, accurate support to employees across the region, helping ensure smooth day-to-day use of our IT services and systems, with occasional travel to other offices.

last updated 44 week of 2026