IT Support Analyst

StoneAge Holdings includes StoneAge Tools and Warthog Nozzles, trusted brands known worldwide for durability, performance, and innovation. We are an employee-owned company driven by technical excellence, continuous improvement, and a people-centric culture.
Position Summary
The IT Support Analyst provides responsive, high-quality day-to-day technical support for StoneAge employees across the organization. This role focuses on end-user computing, workstation and account administration, and IT operations support within a Windows-based enterprise environment.

Key Responsibilities

• Provide Tier 1–2 technical support for onsite and remote employees
• Support Windows client systems and servers
• Configure, deploy, image, and troubleshoot workstations
• Support Microsoft 365 applications
• Manage user accounts following least-privilege principles
• Assist with basic network and VPN troubleshooting
• Identify and escalate potential security incidents
• Document issues and resolutions in the ticketing system
• Assist with IT projects and technology rollouts

Required Knowledge, Skills & Experience

• 3-5 years of IT support or helpdesk experience
• Experience supporting Windows and Microsoft 365
• Basic networking and cybersecurity knowledge
• Strong communication and customer service skills

Travel Requirements

• Occasional travel (less than 25%)