IT Support Analyst with Security Clearance

The Role Help Desk Technicians are the first line of support for users of a complex software platform. They use strong problem‑solving skills to respond to support requests, help users work efficiently, and ensure issues are resolved quickly and effectively. This role emphasizes user enablement, customer advocacy, and close collaboration with engineering and implementation teams. Technicians are expected to troubleshoot novel issues in a rapidly evolving product environment, not just rely on pr…