IT Support Analyst
YPM is looking for a motivated IT Support Analyst to be on the frontline of our internal tech operations. This role serves as a crucial bridge connecting day-to-day user support with core system optimizations.
As our first line of defense for technical issues, you will manage software integrations, database queries, cloud infrastructure, and internal CRM user experience, while also ensuring network stability and reliability. You will be responsible for diagnosing and resolving end-user issues, managing hardware and software deployments, and ensuring reliable operation of end-user technology.
This is a perfect opportunity for a proactive problem-solver ready to transition beyond foundational helpdesk support into managing advanced system workflows and data pipelines.
Primary responsibilities include but are not limited to the following:
- Act as the main, hands-on contact for day-to-day hardware, software, and peripheral support for both on-site and remote team members.
- Deliver professional and timely technical assistance to all staff members, including executives, offering clear, straightforward, and jargon-free explanations.
- Handle routine office tech requests concerning standard hardware, Microsoft software, networking, and Remote Desktop access, escalating complex problems as needed.
- Serve as the initial point of contact for troubleshooting and resolving issues with API data pipelines.
- Assist in monitoring and tracing data loading from APIs to our database, alongside maintaining server room, network, and cloud operations.
- Administer, configure, and troubleshoot enterprise user accounts in Google Workspace and Microsoft, while overseeing cloud resources in Azure.
- Create, deploy, and maintain an intuitive Zoho CRM interface to enhance sales and creative team workflows.
- Manage daily networking connectivity and compose database queries to maintain seamless data integration across company systems and platforms.