IT Support and Cybersecurity Executive
Summary
On-site IT Support and Cybersecurity Executive at a trading company in Ipoh: providing first/second-level IT support, managing Windows/Microsoft 365 systems, servers and networks, plus monitoring endpoint security, firewalls, running vulnerability assessments, incident response, backups and enforcing security policies.
Key Responsibilities :
1. IT Support & Infrastructure
Provide first and second-level IT support to employees.
Troubleshoot hardware, software, network, printer and system-related issues.
Install, configure and maintain computers, servers, network equipment and IT peripherals.
Manage user accounts, access rights, email systems and IT assets.
Monitor IT infrastructure performance and ensure system availability.
Maintain IT documentation, inventory and technical support records.
2. Cybersecurity & IT Risk Management
Monitor and maintain endpoint security, antivirus, firewall and network security systems.
Implement and enforce IT security policies, procedures and best practices.
Conduct regular vulnerability assessments, security checks and system updates.
Monitor security alerts and investigate suspicious activities or potential cyber threats.
Support incident response, investigation and recovery activities.
Ensure regular data backups and test disaster recovery procedures.
Promote cybersecurity awareness and provide security guidance to employees.
3. System Administration & Compliance
Manage operating systems, servers, cloud services and network infrastructure.
Ensure timely application of security patches and software updates.
Maintain IT security documentation, asset registers and incident reports.
Coordinate with external IT vendors, service providers and cybersecurity partners.
Job Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, Cybersecurity or a related field.
Minimum 2–3 years of relevant experience in IT support, system administration or cybersecurity.
Good knowledge of Windows operating systems, Microsoft 365 and network infrastructure.
Familiarity with firewalls, endpoint protection, antivirus, VPN and access control.
Understanding of cybersecurity principles, vulnerability management and incident response.
Knowledge of backup solutions, disaster recovery and IT security best practices.
Strong troubleshooting, analytical and problem-solving skills.
Good communication skills and ability to work independently as well as in a team.