IT SUPPORT AND PROGRAMMER
Summary
On-site IT support role at a medical company in Parañaque City: diagnosing and fixing hardware, software, printer, and network issues, managing client user accounts and access, maintaining IT equipment and documentation, and providing client training and helpdesk support. Salary ₱19,000–₱20,000/month.
Salary: ₱19,000 – ₱20,000 per month
JOB DESCRIPTION
The ideal candidate is a technically knowledgeable and customer-oriented individual with a background in Information Technology, Computer Science, or a related field.
Knowledgeable in computer hardware, software installation, operating systems, and basic network troubleshooting.
Capable of diagnosing and resolving technical issues involving computers, printers, peripherals, and network connectivity.
Familiar with user account management, system updates, and IT equipment maintenance.
Has good analytical, problem-solving, and troubleshooting skills.
Possesses strong communication and interpersonal skills, with the ability to explain technical solutions clearly to clients.
Detail-oriented, organized, and capable of maintaining accurate IT documentation and service reports.
Responsible, adaptable, proactive, and able to work independently or as part of a team.
Preferably with relevant experience in IT technical support or helpdesk operations. Fresh graduates with relevant educational backgrounds and practical technical knowledge are also welcome to apply.
Key Responsiblities:
1. Technical Support & Troubleshooting
1. Diagnose and resolve hardware, software, and network issues.
2. Provide remote and in-person technical assistance.
3. Log and track IT support tickets using helpdesk software.
4. Guide users through step-by-step solutions.
2. System Maintenance & Upgrades
1. Install, configure, and update operating systems and software.
2. Perform system checks to ensure performance.
3. Set up and maintain IT equipment such as computers, printers, and peripherals.
4. User Account & Access Management
1. Create and manage user accounts and access permissions for Clients.
2. Reset passwords and ensure system authentication protocols for Clients.
3. Assist with onboarding and offboarding IT procedures for Clients.
5. Hardware & Software Management
1. Install and configure computer hardware (desktops, laptops, printers, etc.).
2. Troubleshoot and repair hardware issues.
3. Manage software installations, licensing, and updates.
6. IT Documentation and Reporting
1. Maintain records of IT assets and system configurations.
2. Document troubleshooting procedures and solutions.
3. Prepare IT support reports and performance metrics.
7. Customer Support & Training
1. Provide IT training to Clients on new systems and best practices.
2. Answer clients’ inquiries and explain technical information in simple terms.
3. Assist with implementing IT policies and guidelines for Clients.
Benefits:
Health insurance
Opportunities for promotion
Pay raise
Promotion to permanent employee
Transportation service provided
Work Location: In person