IT Support Apprentice
We are a Coventry-based IT Managed Service Provider helping businesses stay secure, productive and connected. We deliver managed IT support, cyber security, Microsoft 365 and Azure cloud services, telecoms, connectivity, web and hosting solutions.
About the role:
As an IT Support Apprentice, you will be one of the first points of contact for customers who need technical help. With guidance from the service desk team, you will learn how to log, investigate, troubleshoot and resolve support requests while keeping customers clearly informed.
As part of a small, growing team, you will have closer access to experienced engineers and business leaders. You will receive practical mentoring, gain visibility across the business and experience a wider variety of responsibilities than may be available in a large internal IT department.
Our culture is built around learning, collaboration, accountability and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in technology.
Responsibilities:
Answer incoming support calls and respond to requests received by email or through the service desk
Log incidents, service requests and changes accurately in the ticketing system
Keep customers updated in clear, professional and non-technical language
Provide first-line support for Microsoft 365, Outlook, Teams, Windows and common business applications
Assist with password resets, account creation, access changes, user onboarding and offboarding
Desirable skills:
Experience using Microsoft 365, Windows or Microsoft Teams
Experience building, upgrading or troubleshooting computers or home networks
Interest in cloud computing, networking, cyber security or telecoms
Additional requirements:
Ability to work full-time from our Coventry office
A UK driving licence as future customer-site visits may be required
A DBS check will be undertaken
Genuine interest in IT, technology and helping people
Entry requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working week: Monday to Friday, 9am to 5:30pm
Benefits:
20 days annual leave plus all UK bank holidays
Christmas shutdown, giving you additional time to relax and recharge over the festive period (included within your annual leave entitlement)
Monthly team lunches or dinners, providing the opportunity to celebrate successes and socialise with colleagues
Complimentary drinks, snacks and healthy food options available in the office
Access to a modern staff kitchen and breakout facilities in our new Coventry office
A friendly, supportive and collaborative working environment
Ongoing training, mentorship and certification opportunities
Clear career progression within a growing technology business
Exposure to the latest Microsoft, cloud, cyber security and telecommunications technologies
Future prospects:
This company is a firm advocate for apprenticeships and their talent strategy is based around home grown talent. There is permanent employment available with natural career progression to 2nd Line and beyond following successful completion of the apprenticeship.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!