IT Support Apprentice
Description
CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands-on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship.
At CHS Networks, the philosophy is simple: use extensive industry experience to provide clients with high-quality IT services and solutions. Supporting businesses across Kent, London, and the South East, the company has built a reputation for delivering reliable, professional IT support and continuously evolving to meet the needs of its customers.
What you'll be doing:
As an IT Support Apprentice, you will play a key role in supporting customers and ensuring a high standard of service delivery. Your responsibilities will include:
Acting as the first and single point of contact for customers contacting the Service Desk
Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
Assigning incidents to the correct third-party support teams where required
Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests
What we're looking for:
An IT enthusiast with a good basic knowledge and understanding of IT
A genuine interest in developing a career within the technology sector
A willingness to learn and expand technical knowledge and expertise
Strong communication and customer service skills
A professional and confident telephone manner
The ability to work well under pressure and as part of a team
Please note: There is an element of manual handling involved in this role
The entry requirements for this programme are as follows:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37.5 hours per week, 9am - 5:30pm
Benefits:
Excellent career progression opportunities
Access to additional training courses
Structured mentoring and support throughout your apprenticeship
On-site parking
Great transport links
Supportive and friendly working environment
Future prospects:
CHS Networks is a growing organisation that is committed to investing in employee development and personal growth. You will receive full on-the-job training throughout your apprenticeship and be supported every step of the way.
Successful completion of the apprenticeship, combined with a strong work ethic, drive and commitment, will lead to the opportunity of a permanent position and continued career progression within the business.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!