IT Support
Summary
Onsite IT support role managing the full lifecycle of end-user devices (deployment, IMACD, refresh) and delivering hardware/printer break-fix support. Also covers first-level support for projectors, network connectivity and meeting room tech, plus dedicated VIP user support, all to Infineon standards.
Salary: $2,800 – $3,200 per month
About the role
Provide reliable onsite IT support and manage the end-to-end lifecycle of end-user devices and workplace technology. This role supports daily operations, project activities, meeting room technology and priority users while ensuring services are delivered in accordance with Infineon standards.
Key responsibilities
Manage the lifecycle of end-user devices, including deployment, installation, move, add, change, delete (IMACD), refresh and relocation activities.
Deliver onsite hardware and printer support.
Provide first-level support for projectors, network connectivity and meeting room equipment.
Perform troubleshooting and break-fix activities to restore services promptly.
Coordinate warranty activities and liaise with relevant service providers where required.
Provide dedicated support for priority and VIP users, ensuring prompt response and resolution of service requests.
Maintain accurate service records and follow established IT support processes and standards.
What we're looking for
Experience providing onsite IT support in an end-user computing or service desk environment.
Practical knowledge of hardware deployment, installation, troubleshooting and break-fix support.
Familiarity with printers, projectors, network connectivity and meeting room equipment.
Strong customer service and communication skills, with the ability to support priority users professionally.
Organised and responsive, with the ability to manage multiple service requests and lifecycle activities.
Ability to follow technical standards, procedures and warranty coordination processes.