IT Support Assistant

Job Summary

We are looking for an IT Support Assistant to provide basic day-to-day IT support to employees and assist with IT equipment and inventory administration.

This is an entry-level opportunity suitable for an ITE or Diploma holder, including fresh graduates who are interested in developing a career in IT.

Key Responsibilities

Basic IT Support

• Provide basic IT support to employees.
• Assist users with computer, laptop, printer and other IT equipment issues.
• Set up computers, laptops, monitors and other IT equipment.
• Install basic software and perform simple troubleshooting.
• Assist users with basic Microsoft Office / Microsoft 365 issues.
• Escalate more complex technical issues to the IT team.

IT Inventory

• Maintain records of company IT equipment.
• Record laptops, desktops, monitors, mobile devices and other IT assets.
• Label and tag IT equipment.
• Record equipment issued to and returned by employees.
• Assist with regular IT inventory checks.
• Update inventory records when equipment is transferred, replaced or disposed of.

New Employee & Office Support

• Prepare IT equipment for new employees.
• Collect IT equipment from departing employees.
• Assist with workstation setup and office moves.
• Provide basic support for printers and meeting-room equipment.

IT Administration

• Update IT records and documentation.
• Log and follow up on IT support requests.
• Assist with general IT administrative tasks.
• Liaise with IT vendors when required.

Requirements

• ITE or Diploma in Information Technology, Computer Science or a related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of computers and Windows.
• Basic knowledge of Microsoft Office / Microsoft 365.
• Good communication and interpersonal skills.
• Willingness to learn and develop IT skills.
• Responsible, organized and attentive to detail.
• Able to work independently and as part of a team.