IT Support Assistant
Summary
An entry-level, supervised IT support role at a Vermont nonprofit human-services agency: preparing, labeling, inventorying, and recycling computers and peripherals, plus basic workstation setup and help with IT projects like device refreshes and office moves. No formal IT degree or certification is required.
If you’re looking for an opportunity to do meaningful work in your community, join the passionate, community-minded team at Northeast Kingdom Human Services (NKHS) is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting a high quality, comprehensive community mental health program in Vermont’s beautiful Northeast Kingdom. Our mission is to enrich communities and enhance the ability of individuals and families to improve their lives. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont!
IT Support Assistant
The IT Support Assistant is a developmental and operational support position that performs structured, supervised Information Technology tasks such as equipment preparation, inventory, organization, recycling, basic workstation setup, and documented project assistance. The role is designed to provide useful department capacity and practical exposure to technology.
Duties & Responsibilities
- Unbox, inspect, clean, label, organize, store, and prepare computers, monitors, peripherals, phones, cables, adapters, and other technology equipment.
- Prepare equipment for deployment, return, storage, recycling, trade-in, or disposal according to documented procedures.
- Assist with basic workstation setup, including monitors, docks, keyboards, mice, power connections, cable management, and other non-privileged setup tasks under direction.
- Organize equipment rooms, shelves, cables, supplies, spare devices, packaging materials, and recycling areas.
- Assist with inventory audits, equipment counts, labeling projects, device refreshes, office moves, onboarding preparation, and other defined IT projects.
Qualifications
- No formal information technology degree or certification is required.
- High school education, technical coursework, work experience, internship experience, supported-employment experience, or other relevant preparation may be considered based on the assignment.
- Previous experience with computers, inventory, equipment handling, customer service, or structured workplace tasks is helpful but not required.
SALARY & BENEFITS
- $18.75 - $22.91 per hour, depending on education and experience
- 403b retirement plan with Agency contribution and match.
- Outstanding employee wellness program
- Employee assistance program