IT Support Assistant
Summary
An IT support role at Triple J in Tamuning, Guam: the assistant installs and maintains computer hardware, software, operating systems, office applications, and CCTV systems, and provides daily help desk and end-user support through the company's IT ticketing system.
SUMMARY/OBJECTIVE:
The Information Technology (IT) Support Assistant helps keep the company connected, productive, and secure by supporting the installation, operation, and maintenance of computer networks, hardware, software, CCTV, and communication systems.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions:
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Perform software installs.
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Complete assigned projects, providing status reports to management.
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Install hardware and software, including operating system, office applications, and the CCTV system.
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Perform quality assurance tests.
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Provide technical and end user support.
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Daily help desk support, through IT ticketing system, responding to user requests for assistance and tracking open calls, escalating situations as necessary.
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Performs other related duties as required.
WORK ENVIRONMENT:
Work is performed primarily indoors in an office or in server rooms, equipment storage areas, and other company facilities where exposure to noise, heat, dust, and odors may vary. The position involves working near computers, electronic equipment, low-voltage electrical components, cables, and power sources.
PHYSICAL DEMANDS:
This position requires the ability to move throughout office and work areas and to stand, walk, bend, reach, kneel, and work in confined spaces while installing or servicing equipment. The employee must be able to lift, carry, position, and move equipment weighing up to 50 pounds, including computers, printers, and peripheral devices. Sufficient hand-eye coordination and manual dexterity to handle equipment, use a keyboard, connect cables, and operate tools, as well as visual acuity to view computer screens, read technical information and equipment labels, inspect components and connections, and identify indicator lights is required.