IT Support Associate (Datacenter/Helpdesk)
IT Data Center Associate provides organizations with technical support to optimize operational efficiency.
Responsibilities:
Implement patches and report security issues to TSG
Maintaining Systems, Network, and hardware availability.
Provides detailed, accurate and timely turn-over of technical related concerns and solved tickets to Help Desk Officer.
Provides support for the implementation of systems and applications.
Keeps track of the concerns of stores / warehouse in relation to the roll-out of the applications and systems.
Follow-ups on incomplete details, escalates as needed with System Development and Technical Support Group heads.
Other Duties
Participates during inventory activities in the stores and warehouse and ensures that equipment and systems are working and complete.
Install and configures all the hardware requirements during inventory activities.
Ensure that IT Daily Checklist has been followed and filled up.
Technical support to store as needed
Administrative
Regularly reports and updates to WH managers /Store support group Manager the status of operations’ activities.
Qualifications:
Must be a 4-year course graduate in the IT field
With previous experience in Technical Support and POS is an advantage
Willing to conduct site/store visits in Muntinlupa, Makati, Quezon City, and Mandaluyong areas