IT Support
Posted Updated
Summary
On-site first-line IT support role in Bangkok: installing, configuring, and maintaining IT equipment (desktops, laptops, printers, VPN, antivirus, CCTV) and troubleshooting computer, system, and network issues. Requires 1+ year of help desk experience and strong Microsoft 365/OneDrive/SharePoint skills.
Responsibilities :
- Serving as the first point of contact for computers, devices ex. printer etc. including to system and network.
- Ability to installation, configuration, maintenance of IT equipment, VPN, Antivirus, CCTV, printers, mobile devices, desktops, laptops, etc.
- Manage all the workstation for fully equipped and well connected to system and network all times.
- Performing troubleshooting through diagnostic techniques and relevant questions.
- Determining the best solution based on the issue and details provided by customers.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Identify and suggest possible improvements on procedures.
Requirements and skills :
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience as a help desk technician or other IT customer support role for at least 1year.
- Proven experiences with Microsoft 365, One drive & Share Point. (Linux, Ubuntu is a plus)
- Tech savvy with working knowledge of computer setup, system and network etc.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Good communication skills, and Customer-oriented.
- Good English communication skills.