IT Support & Automation Specialist -HB

IT Support & Troubleshooting

• Provide day-to-day technical support for Windows and macOS computers, software, network connectivity, printers, mobile devices, and conference room equipment.

• Diagnose and resolve technical issues promptly while delivering a positive end-user experience.

• Manage support requests, document resolutions, provide timely follow-ups, and escalate complex issues when necessary.

User Account & Device Management

• Support employee onboarding and offboarding, including account setup, access permissions, device deployment, and equipment recovery.

• Configure, deploy, and maintain Windows and Mac devices, including applications, user profiles, enrollment, and security settings.

• Maintain accurate IT equipment inventory and device assignment records.

Microsoft 365 Administration

• Provide technical support for Microsoft 365 applications, user accounts, authentication, and access-related issues.

• Assist with administration and troubleshooting across Microsoft 365 services, including Outlook, Teams, SharePoint, and related applications.

• Support basic user access management and security configurations.

IT Process Improvement & Automation

• Assist with improving and automating routine IT processes using Microsoft Power Automate and PowerShell.

• Support backend Microsoft 365 workflows, data management, and process automation initiatives.

• Collaborate with IT team members to identify opportunities to improve operational efficiency.

• Develop and maintain clear technical documentation, troubleshooting guides, and standard operating procedures.

• Hands-on experience in IT support, help desk, desktop support, or a similar technical support environment.

• Working knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.

• Familiarity with Mac device configuration and management.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent customer service, communication, and interpersonal skills.

• Ability to prioritize multiple requests, work independently, and collaborate effectively with team members.

• Strong organizational skills with attention to detail and proper documentation.

• Proactive attitude, accountability, and willingness to learn new technologies.

Preferred Qualifications

• Strong interest in developing a long-term career in IT infrastructure, systems administration, or automation.

• Interest in learning Microsoft Power Automate and PowerShell for process and data automation.

• Familiarity with any of the following technologies:

  • Microsoft Entra ID (Azure AD)

  • Microsoft Intune

  • Exchange Online

  • Microsoft SharePoint and Teams

  • Apple Business Manager

  • JAMF or IRU

• Exposure to endpoint management, user provisioning, or IT workflow improvements.

All your information will be kept confidential according to EEO guidelines.