IT Support

Company Overview

Birgma Asia is a multinational group engaged in the procurement of various products in Asia for export to Scandinavian countries to our group company - Biltema. Our product lines include but not limit to car parts & accessories, bicycles, boating equipment, hand tools, household DIY and construction materials, electronic products and leisure items. Our Asian regional procurement operations currently include several offices in Asia.

Birgma is focused on procurement, logistics and the global manufacturing industry, while Biltema is focused on the retail. Stores with low cost/price leadership profile. Biltema stores conduct retail operations to private consumers but also to professionals.

Job Highlights:

• Provide helpdesk and remote IT support for Asia office

• Installing / configuring and troubleshooting IT related equipment

• Monitoring and maintaining computer systems and inventories

Key Responsibilities:

Modern Workspace & Helpdesk Management

• Serve as the primary point of contact for all Asia Tier 1 and Tier 2 IT infrastructure and application issues.

• Oversee and configure cloud-based and on-premises collaboration tools including office suites (Microsoft 365, MS Teams).

• Manage automated user provisioning, onboarding, offboarding, role changes through the organization’s identity provider and governance solution.

• Hardware & Asset Lifecycle Management

• Deploy, configure, and maintain corporate hardware fleets, including macOS and Windows laptops, mobile devices, and AV equipment.

• Maintain an accurate digital inventory of all IT hardware, software licenses, and cloud subscriptions.

Security, Compliance & User Trust (UT)

• Implement and monitor Zero Trust principles, multi-factor authentication, conditional access, and endpoint protection and compliance polices.

• Respond to security alerts, phishing reports, and unauthorized access attempts to safeguard company data, coordinating with the IT Security Team.

• Audit access logs regularly to comply with regional privacy regulations and internal security benchmarks.

Infrastructure Support & Cloud Maintenance

• Maintain office local area networks (LAN), wireless networks (Wi-Fi), firewalls, and VPN connectivity.

• Build automation scripts to handle repetitive IT tasks and improve the IT department’s efficiency and maintain system health.

Requirements:

Education & Certifications

• Higher Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related field.

• Certifications are highly valued but not mandatory: CompTIA A+/Network+, Microsoft 365 Certified, or ITIL 4 Foundation.

Technical Skills

• OS Proficiency: In-depth knowledge of managing both macOS and Windows 10/11 environments.

• Networking: Solid understanding of TCP/IP, DNS, DHCP, Wi-Fi 6E/7, and modern firewall setups.

Language & Communication

• Fluent in spoken and written English and Cantonese (Mandarin is a strong plus) to support local and global teams.

• Ability to translate complex technical jargon into clear, actionable advice for non-technical users.

Mindset & Soft Skills

• Strong problem-solving skills with a proactive approach to identifying system bottlenecks.

• Thrives in a fast-paced environment and handles urgent technical incidents with a calm, user-first attitude.

• Strong analytical and problem-solving skills.

• Strong interpersonal and communication skills.

• Ability to work efficiently under pressure during special circumstances like service disruption incidents.

• Flexible and willing to work in shifts when necessary.

• Willingness to take up ad hoc responsibilities in emergencies or special circumstances.

• Good command of spoken and written English and Chinese. Fluency in Putonghua is an advantage.

We offer attractive remuneration package including 5-day work, 15 days annual leave, medical & dental insurance and other benefits to the right candidate. Interested candidates please send your FULL resume with current and expected salary and availability by clicking Quick apply.

Only short-listed candidates will be notified. All applications will be used for the purpose of recruitment only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.