IT SUPPORT

Job Responsibilities

Provide day-to-day IT support to employees and troubleshoot hardware, software, network and system issues.
Set up and maintain computers, laptops, printers, mobile devices and other IT equipment.
Install, configure and update software, applications and operating systems.
Manage user accounts, access rights and basic IT security matters.
Monitor and maintain the company’s network, internet connection and IT systems.
Troubleshoot Microsoft 365, email, printer and other office system issues.
Liaise with external IT vendors and service providers when required.
Maintain IT asset records, software licences and IT documentation.
Assist with data backup, cybersecurity and system maintenance.
Provide IT support and guidance to staff on the proper use of IT systems.
Perform other IT-related duties as assigned.

Requirements

Diploma or Degree in Information Technology, Computer Science or a related field.
At least 1–3 years of relevant IT support experience.
Good knowledge of Windows, Microsoft 365, networking, hardware and software troubleshooting.
Good problem-solving and communication skills.
Able to work independently and provide timely support to users.
Experience in a manufacturing or SME environment will be an advantage.

See also