IT Support Coordinator
To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team.
About the Role:
Handle incoming calls, requests and ticket logging.
Coordinate ticket assignments, follow-up and escalation.
Support SOC daily operations, reporting and documentation.
Provide first-level IT support and escalate complex issues.
Assist Maintenance Team Leaders with operational and administrative tasks.
Handle ad-hoc assignments as required
About You:
DSE / Higher Diploma or above in Information Technology, Computer Science or related disciplines
Minimum 1 year experience in service operation areas; Experience on call Centre or customer service would be advantage
Hands-on experience SQL or CRM is an advantage
Sound computer skills and knowledge of MS Office tools
Good presentation and communication skills
Good command of spoken and written English and Chinese
What you can get from us:
On-the-job training, learning and development provided
Executive workshops, interest class, corporate purchase discount offered by SHKP
Competitive salary and annual leaves
Flexible working opportunities
Interested parties, please send full resume with expected salary and available date to Human Resources and Administration Department by e-mail or by fax 2111 9459.
Application without stating expected salary will NOT be considered
(Data collected will be used for recruitment purpose only.)