IT Support & Customer Service Apprentice
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Summary
An entry-level IT Support & Customer Service Apprentice role at an IT support company in Daybrook, Nottingham. Day to day, the apprentice learns to handle customer queries via phone, email, and chat, troubleshoot basic hardware/software/connectivity issues, set up devices, and assist the IT team with support ticketing and system checks.
Salary: £26,300 - 26,300 per year Requirements: Interest in technology and helping people. Good communication skills and a friendly approach. Willingness to learn and develop new skills. Responsibilities: Learn how to respond to customer queries via phone, email, or chat. Assist in diagnosing and resolving basic IT issues (hardware, software, connectivity). Help set up and configure devices for customers. Support the team in logging and tracking support requests. Learn to provide clear and frie…