IT Support Desk Analyst
Summary
Provides Level 1/2 helpdesk support for National Storage's Australia/NZ operations — covering networking, security, user applications, laptops, printers, mobile devices and CRM — from the Newmarket contact centre, Tuesday to Saturday. Core stack: Microsoft Office (Excel, Word, Teams, Outlook), Windows 10/11, plus Zendesk, VPNs, SharePoint and Active Directory.
Salary: Base salary of up to $85,000 gross per annum
Our Story:
Since 2000, National Storage has grown from a single centre into a premier self-storage provider across Australia and New Zealand, now serving over 100,000 customers across more than 300 locations.
Through our rapid growth, our foundational values of teamwork, care, and excellence have remained at the heart of everything we do. We have built an enduring, welcoming culture focused on helping our people reach their full potential both professionally and personally.
Today, our story continues to be written by an excited, dedicated team that lives these values every day, driving our collective success and supporting our communities.
The Opportunity:
Reporting to the IT Operations Manager, you will be responsible for providing technical support for the National Storage Group covering the areas of networking, security, user applications, maintenance and support of laptops, printer, mobile and computer hardware, core CRM solutions and other IT functions.
This is a full time, permanent opportunity operating from Tuesday to Saturday, 8am - 4.30pm based in our Contact Centre in Newmarket.
A Day in the Life:
- Your CV lists like for like experience in a Level 1 or Level 2 support role
- Technology is a passion of yours and you are Advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11).
- iOS experience a bonus
- Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN’s, SharePoint and Active Directory.
- Communication comes naturally both written and verbal
- You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines
- You thrive with a team, across Auckland and Brisbane, and excel working on your own as well
What you Bring to the Team:
- Your CV lists like for like experience in a Level 1 or Level 2 support role
- Technology is a passion of yours and you are Advanced or above with Office products such as Excel, Word, Teams and Outlook and have solid experience working with Microsoft Operating Systems (10, 11).
- iOS experience a bonus!
- Experience with any of the following technologies also advantageous: AV Systems, MDM suites, Remote Access tools, Zendesk, VPN’s, SharePoint and Active Directory.
- Communication comes naturally both written and verbal
- You are a proactive task master, working on multiple support items and technology projects whilst achieving all deadlines
- You thrive with a team and excel working on your own as well (the larger portion of the IT team is Brisbane-based but there is a local New Zealand team you’ll be a big part of!)
Benefits of Working with Us:
- Permanent role within an expanding industry leader and multinational business.
- Access to ongoing development and career progression within a multinational environment.
- 24-hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our WellNS Wallet Program.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
- Generous company paid parental leave.
- Discounts on a range of storage services including units and merchandise.
Please note, applicants may be subject to pre-employment checks which can include reference checks, medical checks and, with consent, police background checks. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.
Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.